All devices must be returned within 30 days of delivery with the original packaging and a valid receipt or account lookup. When returning any electronic devices, please be sure to remove any personal data or information that may be stored on the device.
To start a return, you can contact us at sales@choovio.com. If your return is accepted, ship the package back to us immediately for inspection and processing. Items sent back to us without first requesting a return will not be accepted.
Send your package back using the address provided in your accepted return confirmation email.
Include all the accessories and datasheets for all items. Items should not be used.
CHOOVIO does not pay for any return shipping costs.
CHOOVIO will charge a shipping and handling fee for all returned items. These charges may vary for each returned item.
If you send any item to us without a request for a return, we are NOT able to process your refund, and you have to pay for shipping to send your products back to you.
A refund will be processed an average of 7-10 days after receiving the items. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. You should contact the card-issuing bank with questions about when the credit will be posted to your account.
We will reimburse you for returned items in the same way you paid for them.
All Final Sale, Pre Sale, Pre Order, or On Sales merchandise cannot be returned.
Gather the purchases you want to return, along with the original contents and packaging.
Exchanges
Unfortunately, we are unable to process exchanges
We DO NOT accept gift cards
If you are using any type of gift card, please note that we are only able to issue the refund to the same card, so you are responsible for keeping the same card, otherwise, we are not able to process your refund.
Special considerations
Damaged, defective, or incorrect items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please contact us to request a return or replacement during your return and exchange period.
Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address, which may be denied or limited.
Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a non-refundable deduction on your refund for what is missing.
Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you would lose that benefit if you do not return all items purchased.
Manufacturer specifications/instructions
We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by the manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of the merchandise.
Return Address:
Attn: Returns @ Choovio.com
9891 Irvine center drive, suite 190
Irvine CA 92618
You can always contact us for any return questions at sales@choovio.com.
