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FAQs

Frequently Asked Questions

Ordering & Availability

How can I ensure my order ships to the correct address?

We strongly recommend reviewing your shipping address carefully before placing your order. Our team validates shipping addresses prior to fulfillment, but customers should verify all address details during checkout to help avoid delays or delivery issues.

Can I change my shipping address after placing an order?

If your order has not yet shipped, we may be able to update the shipping address. Please contact us as soon as possible (949-506-5600 or [email protected]). Once an order has been processed or shipped, address changes may not be possible.

What happens if an item is out of stock?

Product availability is displayed on our website whenever possible. If an item becomes unavailable after your order is placed, our team will contact you with available options, including backorder information, substitutions, or order adjustments.

If you’re interested in any items that are out of stock, please contact us at [email protected] to see what backordering options are available.

Do you support bulk or project-based orders?

Yes, we regularly support large deployments and bulk purchases. If you are planning a larger project, please contact our sales team for assistance with product selection, availability, and project pricing.

How do I get a sample device?

We may offer free or discounted sample devices depending on the project, application, and product availability. To help us determine the best sample option, please share more about your project, intended use case, estimated quantity, timeline, and any technical requirements.

Do I need an account to place an order?

No, you do not need an account but we recommend creating one to ensure you receive email communications about your order status and can save your order history with us.

Pricing & Payment

Do you offer volume discounts?

Volume discounts may be available depending on product type and order quantity. Contact our sales team with your requirements for a customized quote.

Do you have a Reseller or Partner program?

Yes. CHOOVIO offers reseller and partner opportunities for qualified organizations. Benefits may include discounted pricing, project support, and access to additional resources. Contact us to learn more.

Do you offer Net Terms?

Net Terms may be available for approved businesses and organizations. Please contact us at [email protected] to discuss eligibility and application requirements.

Shipping

When will my order ship?

Orders placed before our daily shipping cutoff time of 3:00 PM Pacific Time are typically processed the same business day. Orders placed after the cutoff will generally be processed on the next business day.

What happens if I place an order on Saturday or Sunday?

Orders placed over the weekend will be processed beginning on the next business day, typically Monday, excluding holidays.

Can holidays or seasonal delays impact my order?

Yes. Customers should be mindful that order processing, fulfillment, and transit times may be affected by U.S. observed holidays, international holidays, carrier delays, customs delays, and peak shipping seasons.
Because CHOOVIO works with both U.S. and international suppliers, certain holidays may impact product availability, production timelines, and shipment schedules. This includes major U.S. holidays as well as international holidays such as Chinese New Year, which can cause extended supplier closures and shipping delays.
If your order is time-sensitive or needed by a specific deadline, please contact us at [email protected] before placing your order so we can help review availability and estimated timelines.
CHOOVIO recommends placing orders as early as possible around major holidays and peak seasons to help reduce the risk of delays.

Do shipping carriers (UPS or USPS) guarantee transit times?

While UPS provides estimated transit times, actual delivery dates can occasionally be affected by weather, carrier network conditions, holidays, and other factors outside of CHOOVIO’s control.

How can I confirm shipping timelines before placing an urgent order?

If your order is time-sensitive or required by a specific deadline, please contact us at [email protected] before placing your order.
Our team can help review product availability, shipping options, and estimated delivery timelines before the order is submitted. This is especially important for urgent projects, bulk orders, backordered items, or orders requiring expedited shipping.
Please do not assume delivery dates are guaranteed until a tracking number has been issued, and even then delivery timelines are not guaranteed, as shipments are handled by third-party couriers.

What happens if my package gets lost or goes missing?

Once an order leaves CHOOVIO’s warehouse, the package is in the care of the shipping carrier, broker, or applicable transit provider. CHOOVIO is not responsible for packages that are lost, missing, delayed, damaged in transit, or marked as delivered but not received.
If your package is lost or missing, please contact the shipping carrier directly and provide your tracking number and order details so they can open an investigation or claim.
To help minimize risk, we strongly recommend purchasing shipping insurance at the time of order, especially for high-value, time-sensitive, or bulk shipments. Shipping insurance can help provide additional protection in the event a package is lost, damaged, or otherwise impacted during transit.

Support

I'm not sure which product is right for my application. Can you help?

Absolutely. Our team can assist with product selection, LoRaWAN network planning, sensor compatibility, and deployment recommendations. Contact us at [email protected].

Who should I contact if I have questions about my order?

Please contact our team directly by phone or email. We’re happy to help with order status, shipping questions, product availability, and project planning.

Call: 949-506-5600 | Email: [email protected]

Still have questions?

Contact us directly at [email protected]. We’re happy to verify inventory, shipping timelines, compatibility requirements, and any other details to help ensure a smooth purchasing experience.

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