Choovio.com (“Choovio”) Shipping Information 

Currently Choovio processes and ships items Monday through Thursday.  Orders placed on Friday through Sunday will be processed and/or shipping the following business day.

We will not process or ship orders on the following holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.  Additional processing times may be necessary on bank closure holidays and delays resulting from Covid-19.

Domestic Handling

Weekend delivery

Choovio does not ship, nor are deliveries made, on weekends. Weekend days should not be considered when calculating your delivery date.

International Handling

Billing and shipping address must match

For orders shipped outside of the United States, our system can only ship to your credit card billing address. Your billing address must match the billing address on file with your credit card issuing bank.

What international handling options do Choovio offer?

Choovio currently ships international orders via USPS.

What happens if I refuse or abandon my order?

Choovio cannot issue credit for international packages which are refused or abandoned.

Who is responsible for import fees, duties, and other charges?

You will be the importer of record and will be responsible for all levies, duties, import fees, taxes, and other charges. Choovio strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. Choovio cannot issue credit in cases where packages are not delivered due to non-payment of fees.

Do you deliver to international P.O. boxes?

Choovio cannot ship to P.O. Boxes outside of the continental United States, and we cannot ship to mail forwarding services.

We do not offer any exchanges or refunds unless your order is canceled within the cancellation period or you receive a defective item. Choovio will not be responsible or refund the purchase price for items lost in the mail. 

CHANGE OF ADDRESS:

Choovio uses the shipping address that you provide for us when creating the shipping label. If you need to change the shipping address please contact us and provide legal proof of address change such as a utility bill or photo of your license showing your name and the address you would like us to change the shipping address to, this is to help prevent fraud. Choovio will not refund purchases that are returned to us due to an incorrect address and you will have to pay for additional shipping to reship a new order to you once we receive the original order. 

ITEM SAYS DELIVERED BUT I DID NOT RECEIVE IT:

Unfortunately, sometimes issues like this will arise. We suggest contacting your local shipping carrier so they can contact the carrier on your local route to confirm delivery. Choovio will not be responsible to refund the purchase price or resend orders whose tracking shows the package was processed, shipped, or delivered, You can file a claim with the USPS  or the carrier to which your order was shipped with. 

SHIPPING TO THE WRONG ADDRESS:

Choovio uses the shipping address that you provide for us when creating the shipping label, if you need to change the shipping address please contact us ASAP and provide an updated address. Choovio can not change the address for the purchases that have been processed or shipped. Choovio will not refund purchases that are returned to us due to an incorrect address and you will have to pay for additional shipping to reship a new order to you once we receive the original order.