Choovio.com (“Choovio”) Shipping Information

Currently Choovio processes and ships items Monday through Friday for orders received during 9 AM – 3 PM.
Orders placed after 3 PM will be shipped the following business day. Orders placed on Saturday through Sunday will be
processed and/or shipping the following business day.

Backordered items are subject to their individual lead times.

Oversized or bulky items may incur an additional handling fee.

Choovio will NOT be responsible for packages once they have left the fulfillment center, the order is handled
through our preferred carrier, UPS, or a different carrier upon request.

We will not process or ship orders on the following holidays: New Years Day, Memorial Day, Fourth of July, Labor Day,
Thanksgiving, and Christmas. Additional processing times may be necessary on bank closure holidays and delays from
international holidays that our vendors observe.

Insurance Policy

The insurance option available at checkout is provided by Choovio. If any issues arise during shipping, we will promptly
send a replacement if the item(s) are in stock. Please note that this insurance does not cover returns. For more details,
refer to our return policy here.

Domestic Handling

Weekend delivery

Choovio does not ship, nor are deliveries made, on weekends. Weekend days should not be considered when
calculating your delivery date.

International Handling

Billing and shipping address must match:

For orders shipped outside of the United States, our system can only ship to your credit card billing address. Your billing
address must match the billing address on file with your credit card issuing bank.

What international handling options do Choovio offer?

• Choovio currently ships international orders via USPS.

What happens if I refuse or abandon my order?

• Choovio cannot issue credit for international packages which are refused or abandoned.

Who is responsible for import fees, duties, and other charges?

• You will be the importer of record and will be responsible for all levies, duties, import fees, taxes, and other charges.
  Choovio strongly suggests that you check with your local government agency to determine the extent of such
  charges prior to purchase. Choovio cannot issue credit in cases where packages are not delivered due to
  non-payment of fees.

Do you deliver to international P.O. boxes?

• Choovio cannot ship to P.O. Boxes outside of the continental United States, and we cannot ship to mail
  forwarding services.

Purchase Orders

Choovio has a standard policy for all Purchase Orders to account for shipping charges as a fee responsible
to the shipper.

We do not offer any exchanges or refunds unless your order is canceled within the cancellation period or you receive a
defective item. Choovio will not be responsible or refund the purchase price for items lost in the mail.

CHANGE OF ADDRESS:

Choovio uses the shipping address that you provide for us when creating the shipping label. If you need to change the
shipping address please contact us and provide legal proof of address change such as a utility bill or photo of your license
showing your name and the address you would like us to change the shipping address to, this is to help prevent fraud.
Choovio will not refund purchases that are returned to us due to an incorrect address and you will have to pay for
additional shipping to reship a new order to you once we receive the original order.

ITEM SAYS DELIVERED BUT I DID NOT RECEIVE IT:

Unfortunately, sometimes issues like this will arise. We suggest contacting your local shipping carrier so they can contact
the carrier on your local route to confirm delivery. Choovio will not be responsible to refund the purchase price or resend
orders whose tracking shows the package was processed, shipped, or delivered. You can
file a claim with the USPS or the carrier to which your order was shipped with.

SHIPPING TO THE WRONG ADDRESS:

Choovio uses the shipping address that you provide for us when creating the shipping label, if you need to change the
shipping address please contact us ASAP and provide an updated address. Choovio can not change the address for the
purchases that have been processed or shipped. Choovio will not refund purchases that are returned to us due to an
incorrect address and you will have to pay for additional shipping to reship a new order to you once we receive the
original order.