Kerlink Maintain Offer

Take advantage of full access to Kerlink’ support capabilities, secure and improve time “on air” of your LoraWAN network.

• Priority Support – 8 business hours response time max
• Access to Kerlink’s WMC for Wanesy® Management Cockpit incl. inventory, software packages
• management, remote reboot, alerting features…
• Improved support capabilities with remote enhanced toolbox by Kerlink Expert teams
• Access to Wiki, Documentations, Knowledge Base
• Communication tools : ticketing tool, hotline.

A set of features giving you the ability to check health of network and take rapid actions

• Proprietary APIs and WebUIs
• Cockpit Page
• Gateways connection status
• Gateways KPIs, remote actions
• Group, Gateway, Customer & User Managements

Possibility for our Experts team to remotely diagnose, correct, update and restore services with restricted access to extra features

• Priority Support – 8 business hours response time max
• Access to Kerlink’s WMC for Wanesy® Management Cockpit incl.
  inventory, software packages management, remote reboot, alerting
  features…
• Improved support capabilities with remote enhanced toolbox by
  Kerlink Expert teams
• Access to Wiki, Documentations, Knowledge Base
• Communication tools : ticketing tool, hotline.

A set of features giving you the ability to check health of network and take rapid actions.

• Proprietary APIs and WebUIs
• Cockpit Page
• Gateways connection status
• Gateways KPIs, remote actions
• Group, Gateway, Customer & User Managements

Possibility for our Experts team to remotely diagnose, correct, update and restore services with restricted access to extra features.

• Connected gateways → last value + bar graph with evolution over last 30 days
• Backhaul type → pie chart with current distribution
• Availability rate → last value + bar graph with evolution over last 30 days
• KerOS FW version → pie chart with current distribution
• Number of valid LoRaWAN UL messages → bar graph with evolution over last 30 days

In addition to cockpit page overview,
you access a set of gateways for
every gateway :

• Backhaul availability and latencies
• Health of gateway (CPU, RAM, Disk load,
  temperature,…)
• Remote reboot and firmware update
• Get logs

• Gateways can be associated into Groups (region,
  gateway type…)
• Possibility to create, update and delete a Group
• Access overview of a specific Group, with link to see all
  associated gateways

• SERVICE VIEWER for observing the network status
• SERVICE OPERATOR for monitoring the network
• SERVICE ADMINISTRATOR for maintaining the network in
  operational condition (can create/update/delete groups and
  gateways)
• CUSTOMER ADMINISTRATOR for managing the user accounts
  to access to the customer platform
• CHANNEL ADMINISTRATOR for managing the user accounts
  of the customer administrators

Thanks to Wanesy® Management Cockpit, Kerlink’ support expert can access to extra
features such as :

• Remote firmware updates
• SSH connection
• Additional specific dashboards

This allows optimization of remote support and debug. It avoids on site intervention and
save costs

By subscribing to Kerlink’s Maintain offer, you are granted access to all Kerlink knowledge
data base thanks to our Wiki.

• Leaflets
• Product Description
• Quick start guide
• Web services documentation
• Application notes
• Software architecture
• Accessories documentations
• Installation recommendation

• Already benefit from hardware best-in-class carrier grade, most robust and life-time
  guaranteed gateways by Kerlink.
• Kerlink’s Maintain offer is a perfect service that will complete design of your LoRaWan
  network and maximise its time « on air ».
• With Wanesy® Management Cockpit:
  Time for diagnose is reduced to minimum, Debug is easier, Remote correction is quicker
• Thanks to maintain offer from Kerlink, your team has a real time view on health of your network and gateways, limit risks on its availability rate and decrease on site costly interventions